FAQ's

What are your candles made of?

We are proud to say that we use 100% natural coconut wax custom blended with Australian local beeswax.

Why do my candles appear different colours?

Our commitment to sustainability and eco-friendliness means that our candles may be influenced by seasonal variations due to our unique blend of coconut wax and Australian beeswax. Please be aware that the natural origin of beeswax may result in variations in colour from batch to batch. The inherent beauty of these variations is a testament to the authenticity of our products.

Are your candles safe for the environment?

Yes! Our candles are eco-friendly and sustainable, we use 100% natural coconut wax and Australian local beeswax to minimise our impact.

Do you use non toxic fragrances?

Yes! All of our fragrances are phthalate free and use 100% pure essential oils.

Why has my candle wax cracked?

I was worried about this as well when I first started testing beeswax. When beeswax cools it can shrink slightly which can sometimes cause cracking. Don't worry! This does not affect the quality or performance of your candle, in fact this proves that your candle contains 100% beeswax in it's most natural form.

Do you ship internationally?

At this stage we only ship within Australia.

Do you offer returns / exchanges?

If you have received a candle from us that has a defect, or has been broken during transit, please contact us immediately at hello@jcscandleco.com.au we will arrange a refund, a store credit or a replacement candle. Unfortunately we can not offer refunds if you have changed your mind.